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Shipping Policy

First, we freeze our food so it is fresh frozen; then we pack it in specially insulated packaging that keeps food safe and delicious. We ship it and it arrives ready to heat, eat and enjoy.

Due to the perishability of our product, we only ship on Monday, Tuesday, Wednesday within the Continental U.S.

Holiday and courier hours may affect shipping days. 

Orders must be received by 10 a.m. EST on Tuesdays. Otherwise it will be shipped on the next "shipping" day. This assures delivery prior to the weekend.

Once your order has shipped, it must arrive at your doorstep within 3 business days. (WA, OR, ID, MT, WY, CA, NV, UT, AZ, MN, & ME requires UPS 3 Day Select. Should you choose UPS Ground we will contact you via email to upgrade your shipping. After 3 attempts to notify you to upgrade your shipping, we will cancel your order.) 

Shipping Guidelines:

◈ We ship on Monday, Tuesday, and Wednesday. No orders are shipped Thursday, Friday, Saturday, and Sunday. 

◈ All orders must be received by 10 AM (EST) for same day processing. Orders received after 10 AM (EST), will be processed on the next "shipping" day. This assures delivery prior to weekend. 

◈ If you place an order with an incorrect address (including City, Zip Code, Suite, Floor, or Apartment), we will contact you to verify correct address. This may prolong fulfillment time and can push back when item is shipped. 

◈ The shipping transit time will begin once orders are fulfilled and shipped, and not once orders are placed.

Shipping Claims and Exceptions: 

We will do everything possible to re-route orders for timely delivery but cannot be responsible for a damaged or compromised product due to the following:

  1. Delayed deliveries due to weather or holidays. 
  2. Incorrect addresses or delivery
  3. Unopened shipments (all boxes are clearly marked "Perishable")
  4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify the recipient of the pending arrival of perishables!